Returns & Reprints

Personalized items policy

Pawtrait personalized items are final sale. Each piece is made for a specific pet, so we cannot accept returns or exchanges for preference changes, sizing choices, or changes of mind.

Damaged or misprinted items

If your item arrives damaged or misprinted, Pawtrait will replace it. Please contact us with your order details and clear photos of the issue so we can help.

Current ordering status

Personalized fulfillment and customization checkout are not currently open. This policy describes how replacement support will work once ordering is available.